Privacy Policy

The Resilience Institute is professional in our treatment of private information and we take care to ensure our clients privacy both individuals and organisations is protected.

This privacy policy sets out how The Resilience Institute International Limited uses and protects any information that you give The Resilience Institute International Limited when you use this website.

The Resilience Institute International Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The Resilience Institute International Limited may change this policy from time to time and the latest copy will be displayed on our website. You should check the website from time to time to ensure that you are happy with any changes. This policy is effective from 17 February 2017.

What we collect

Note: Any information that you enter into the system as part of any of the Resilience Institute Surveys or forms on the website may be stored by the Resilience Institute. All survey information is stored securely on our specifically designed secure server systems

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • Information specific to our online surveys and assessments
  • Contact information and areas of interest for articles and newsletters
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • This information is collected for the purpose of identifying you and allowing us to contact you should this be required. We may send information to you from time to time using this information from the Resilience Institute or contact you regarding the survey.
  • Internal record keeping, statistical analysis.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • The Resilience Institute collects this data in a secure manner and may use it for statistical analysis and research to further its programs and the Resilience of Individuals and Organisations.


We are committed to ensuring that your information is secure. The Resilience Institute endeavours to keep personal data secure at all times and has implemented secure servers and systems to maintain this data.

In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

As an example our on-line HealthCheck is a secure and confidential personal health risk assessment provided with 128 bit encryption and bank-level security

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. If used we only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

Your personal data will not be disclosed to any party outside of the Resilience Institute and it’s System Administrators without your consent.

Any individual has the right to Access, Modify, Rectify and eventually Suppress personal information at no cost.

However non personal data may be grouped and statistical information provided to your organisation or used for statistical analysis, research and publication. In the case of grouped or statistical information this data will not contain your personal contact information or information that could allow easy identification of you as an individual providing the information when published. The Resilience Institute will not provide such statistical information to an organisation in the case where the total size of the group is too small to ensure anonymity of the data subject.


All personal contact information entered into the system as part of a Resilience Diagnostics Survey or Resilient 360 Assessment is available through your personal login.

Should you wish to update or correct this information you may email the Resilience Institute via our website or update this information directly via your secure login.

360 Review:

You may request details of personal information which we hold about you.

If you would like a copy of the information held on you please write to The Resilience Institute International P.O box 23-123, Remuera Auckland New Zealand.

If you believe that any information we are holding on you is incorrect or incomplete, please write to the above address or email as soon as possible. We will promptly correct any information found to be incorrect.