Terms and Conditions


Your access to and use of The Resilience Institute Website is subject to these Terms and Conditions. By accessing and using this Website, you accept and agree to these Terms and Conditions without any limitation or qualification.

Privacy Policy

Our Privacy Policy is available here (click here to view).

Resilience Diagnostic and Resilience Cahoot Online Courses

The Resilience Diagnostic report gives you information to assist you in improving your resilience levels. It does not represent or replace clinical diagnosis. A red on any level is a call to action and we recommend you engage a health care professional (you can contact your Employee Assistance Program for help where available).

Your registration and access to the Resilience Diagnostic site and/or Resilience Cahoot Online Courses is for your individual use only. The resources provided on both programmes are not to be reproduced in any way without prior written consent from The Resilience Institute.

The Resilience Diagnostic and Resilience Cahoot Online Courses are not intended for children or teenagers under the age of 18 years.

We make every effort to keep our content up to date, evidence-based and safe. Please note: this is a rapidly developing field with new research daily and we ask that you remember this and engage in your own reading and validate the ideas proposed with other sources. In particular, please do not replace medical treatment with resilience practices without discussing fully with your health provider. In conjunction with sound medical advice, the skills of practical resilience can be used very effectively to improve your health.

Payment Methods and Processing

Transactions are processed via an industry standard secure https connection using Paypal as a payment gateway. This means that you can be assured that your sensitive data such as credit card numbers will remain confidential.


All purchases from The Resilience Institute exclude GST unless otherwise stated on the Product listing. Orders from overseas are GST exempt, but may be subject to taxes and charges from the country it is to be sent.

Price and Payment Options

All prices and shipping costs are stated in New Zealand dollars. We accept VISA and Mastercard as terms of payment. Please see the Shipping section for more information regarding local and international shipping costs.

Refunds and Cancellations

If your goods do not reach you in perfect condition please contact us immediately to arrange the most convenient way to return the goods for an exchange or refund.

No refund will be provided on any of The Resilience Institute Resilience Cahoot online courses except in the case that the course fails to run due to technical problems. In the case that a Resilience Cahoot doesn’t run due to insufficient numbers of participants, the participants who have already paid will be offered a place on the next available course or their money refunded in full.


All products bought off The Resilience Institute website are shipped with NZ Post. Delivery time is between 3 – 10 days.

Contact Details

Email for all enquiries: shop@resiliencei.com

Phone: +64 21 562 667

Address: The Resilience Institute
4 Ronaki Road
Mission Bay