All client results
Swisscaution · Insurance · Switzerland
How a Swiss insurer turned a crisis response into a permanent culture shift.
+20%
resilience score above corporate average
6
assessment rounds over 30 months
5
teams tracked with dedicated reporting
Addressing resilience as a key topic in our organisation has been extremely beneficial. I already recommended this programme and will do it again.
The starting point.
Swisscaution, a Swiss insurance company with 120 employees, came out of the 2020 pandemic with a clear question from its CEO: how do you turn resilience from a crisis response into a permanent organisational competency? The pandemic had made the link between employee well-being and business performance impossible to ignore. But Patrick Oltramare wanted more than awareness — he wanted a structured resilience programme with measurable outcomes and the long-term commitment to see it through.
What we did.
- Co-designed a long-term resilience strategy with leadership before any training began, aligning on goals, KPIs, and what a resilient workplace culture would look like in practice
- Built a three-year employee resilience programme structured around two assessments per year, giving leadership a consistent, data-driven view of organisational well-being
- Year 1: company-wide introductory keynote, a webinar series for all employees, and dedicated resilience training sessions for the management team
- Year 2: refresher sessions for existing staff and onboarding sessions for new joiners, keeping the programme alive as the organisation evolved
- Year 3: thematic resilience workshops for all employees, plus targeted sessions to develop a cohort of internal resilience champions
What changed.
- Swisscaution's resilience score reached 20% above the corporate average across participating teams
- Five teams tracked with specific insights and reporting, giving managers visibility beyond organisation-wide data
- 30 months of sustained engagement — a resilience programme that became part of how the organisation develops and supports its people, not a one-off initiative
Facing something similar?
Every engagement starts with the Resilience Assessment — a clear baseline before anything else.