Effective: February 5, 2025

These Terms and Conditions (“Terms”) govern your relationship with our website at Resilience Institute (“Site”), mobile application (“App”), and the various products, features, applications, and services we provide (collectively, the “Service”). Resilience Institute Global (“Resilience,” “us,” “we,” or “our”) operates the Service.

Acceptance of Terms

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you may not access or use the Service.

Eligibility

The Service is intended for individuals 18 years or older. By using the Service, you confirm that you meet this requirement.

Purchases and Payments

If you purchase any product or service through the Service (“Purchase”), you may need to provide relevant information, including:

• Payment details (credit card, expiration date, billing address)
• Other necessary details for order processing

You represent and warrant that:

• You have the legal right to use the payment method provided
• The information you supply is accurate and complete

We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, inaccuracies, suspected fraud, or unauthorized transactions.

Account Registration & Security

When creating an account, you must provide accurate and current information. You are responsible for safeguarding your password and access credentials.

• Do not share your account credentials with others
• Notify us immediately if you suspect unauthorized account activity
• Your access code for the Resilience Assessment is personal and non-transferable

We reserve the right to suspend or terminate accounts that violate these Terms.

Use of the Service

Our Service provides personal resilience insights but does not constitute medical advice. Always consult a qualified healthcare professional for health concerns.

Additionally, the Service may contain proprietary resources, tools, and materials that are for your personal use only. Unauthorized reproduction or distribution is prohibited.

Privacy and Data Protection

Your use of the Service is also governed by our Privacy Policy, which details how we collect, store, and process your personal data in compliance with GDPR and ISO 27001.

• Personal assessment results remain confidential and are not shared with your employer
• Custom reporting data (e.g., department, office, role) is only used in anonymous, aggregated group reports(with a minimum group size of 8 individuals for privacy protection)

For more details, review our Privacy Policy.

Availability and Accuracy of Information

We continuously update our offerings but do not guarantee the accuracy, completeness, or availability of any information, including product descriptions and pricing. We reserve the right to correct errors or make updates at any time without notice.

Links to Third-Party Websites

The Service may contain links to third-party websites or services that are not owned or controlled by Resilience. We are not responsible for the content, privacy policies, or practices of third-party sites.

Limitation of Liability

Resilience and its affiliates shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

• Loss of data, revenue, or business opportunities
• Inability to access or use the Service
• Unauthorized access, security breaches, or data loss

Disclaimer

The Service is provided on an “as is” and “as available” basis without warranties of any kind. We do not guarantee that:

• The Service will be uninterrupted or error-free
• The results obtained from the Service will meet your expectations
• The Service is free from viruses or security threats

Governing Law

These Terms shall be governed by and construed in accordance with Swiss law, without regard to conflict of law principles.

Modifications to Terms

We may modify these Terms at our discretion. If changes are significant, we will notify users at least 30 days in advance through:

1. Posting updates on the Service
2. Email notifications (if applicable)

By continuing to use the Service after the revised Terms take effect, you agree to be bound by them.

Contact Us

If you have questions about these Terms, please contact us:

Resilience Institute Global
Resilience Institute Global SA
35 A avenue Général Guisan
1009 Pully, Switzerland
Email: contact@resiliencei.com